Salesforce AgentforceFree start with Salesforce Foundations. Flex…
Tidio (Lyro AI Agent)Free plan (50 billable conversations/mo, 50 …Salesforce Agentforce vs Tidio (Lyro AI Agent)
For a small shop answering questions from its support content, we would investigate Tidio Lyro first. Agentforce is a different purchase: agents working with Salesforce CRM data and its required infrastructure. The overlap is customer conversation, not an equivalent bundle or billing unit. Pricing facts last verified 2026-10-26.
- Salesforce Agentforce starts at Flex Credits $500 per 100k (≈$0.10 per standard action), with a free plan.
- Tidio (Lyro AI Agent) starts at Free; Lyro AI Agent $32.50/mo (annual) for 50 AI conversations, with a free plan.
- From our Tidio (Lyro AI Agent) review: Enterprise-grade agents for Salesforce orgs; overkill for most small shops.
Salesforce Agentforce review · Tidio (Lyro AI Agent) review · Salesforce Agentforce alternatives · Tidio (Lyro AI Agent) alternatives
A retailer asking about delivery and returns usually needs approved answers, a route to a person and a record of the conversation. That is the scope to investigate with Lyro. A Salesforce team asking an agent to perform CRM work must also consider Agentforce's org, Data 360 and commercial prerequisites. Don't migrate the customer platform just to make the two headline prices look comparable.
Lyro's annual entry rate in our review is $32.50/mo for 50 AI conversations, with a $39 monthly option. The first 50 free Lyro conversations are a one-time allowance, not a monthly paid-plan replacement. Human help-desk conversations are metered separately. A visitor handed to staff can therefore matter to both the AI and human workload budget.
Agentforce offers conversation pricing at $2 each or Flex Credits at $500 per 100k, among other licence models. A standard action uses 20 credits; a Voice action uses 30. Data 360 credits are additional and unused Flex Credits do not roll over. Do not convert those action units into Lyro conversations without a documented workflow and usage rule.
If support already lives in another help desk, check the integration tier before assuming Lyro can sit on top of it: our review records Lyro Connect as requiring Plus at $300/mo or more. Also keep Tidio's claimed 75% resolution average separate from a result in your store. We haven't run a knowledge test or compared resolution quality for these products. Try missing answers and human handoffs in a proposed pilot instead of budgeting around the vendor average.
Salesforce Agentforce
Full listing →Salesforce's platform for autonomous AI agents across service, sales, marketing, commerce and employee support, built on CRM data with the Einstein Trust Layer.
- Starting price
- Free start with Salesforce Foundations. Flex…
- Free tier
- Yes
- Setup
- Requires a Salesforce org with Data 360 and Einstein turned on; sales-led for production
Live chat, help desk and the Lyro AI agent that answers customer questions from your own support content, with simple per-conversation pricing for small e-shops and service businesses.
- Starting price
- Free plan (50 billable conversations/mo, 50 …
- Free tier
- Yes
- Setup
- Under an hour to add the widget and import FAQs (vendor says 'a few clicks')
Full comparison
| Feature | Salesforce Agentforce | Tidio (Lyro AI Agent) |
|---|---|---|
| Pricing | Free start with Salesforce Foundations. Flex Credits $500 per 100k credits (an action = 20 credits, a Voice action = 30), or Conversations at $2 each. Agentforce add-ons from $125/user/mo (Industries $150), Max Edition from $550/user/mo, Agentforce User License $5/user/mo (needs Flex Credits), Agentforce Coworker $50/user/mo. USD list prices from the pricing page; contracts go through an account executive. | Free plan (50 billable conversations/mo, 50 one-time Lyro conversations). Starter $29/mo monthly or $24.17/mo billed annually (100 billable conversations). Growth from $59/mo ($49.17 annually, from 250). Lyro AI Agent from $39/mo monthly or $32.50/mo annually for 50 Lyro conversations, up to $700/mo for 1,000. Plus from $300/mo plus usage; Premium on request. 7-day free trial, no card. |
| Free tier | Yes | Yes |
| Deployment | Requires a Salesforce org with Data 360 and Einstein turned on; sales-led for production | Under an hour to add the widget and import FAQs (vendor says 'a few clicks') |
| No-code | Yes | Yes |
| Replaces | Rule-based chatbots, IVR menus, routine tier-1 service and SDR tasks | First-line support replies to repetitive questions (order status, shipping, returns) |
| Best for | Mid-market, Enterprise, Retail, Financial services, Field service | E-commerce stores, Local services, SaaS, Travel, Education |
| Integrations | Salesforce CRM, Data 360, Flows, MuleSoft APIs, Apex, MCP servers (AgentExchange), Slack | Shopify, WordPress, WhatsApp, Instagram, Messenger, Zendesk, Zapier, Salesforce (Lyro Connect), OpenAPI |
| Pros | **Public, granular pricing** with worked cost examples.; Agents act on live CRM records with existing permissions.; Strong LLM data commitments (zero retention, masking).; Free start via Salesforce Foundations. | **Free start** with 50 Lyro conversations and no card.; Answers only from your content, with clear human handoff.; Transparent per-conversation pricing published for every tier.; Strong e-commerce fit (Shopify, product recommendations). |
| Cons | **Needs a Salesforce org and Data 360**; little value outside the ecosystem.; Consumption costs are hard to forecast, and Data 360 credits come on top.; Unused Flex Credits don't roll over.; Several SKUs and buying models make procurement complex. | **Lyro Connect for an existing help desk needs Plus ($300/mo+).**; Costs climb with volume ($700/mo for 1,000 Lyro conversations monthly).; The 75% resolution rate is a vendor average, not a guarantee (only Premium guarantees 50%).; Help center articles blocked our fetch, so setup steps come from product pages. |
| Segment | Enterprise | Small business |
| Sources |
Which should you choose?
Choose the Tidio route when the job is a modest website-support workflow and its content, channels and conversation allowances fit. Consider Agentforce when the work really belongs in an existing Salesforce organization and the prerequisites and usage model are acceptable. A large agent platform is not automatically a better support widget.
Before either pilot, write the questions the assistant may answer and the decisions it must refer to a person. Check data access and the destination record, then price ordinary conversations and exceptions using each vendor's own units. The table below preserves the wider plans and caveats; we do not claim a hands-on winner.
Salesforce Agentforce vs Tidio (Lyro AI Agent): FAQ
How much does Salesforce Agentforce cost compared with Tidio (Lyro AI Agent)?
Salesforce Agentforce: Flex Credits $500 per 100k (≈$0.10 per standard action). Tidio (Lyro AI Agent): Free; Lyro AI Agent $32.50/mo (annual) for 50 AI conversations. Prices from each vendor's pricing page, checked 2026-10-26.
Do Salesforce Agentforce and Tidio (Lyro AI Agent) have a free plan?
Salesforce Agentforce: yes, a free plan or free tier is listed. Tidio (Lyro AI Agent): yes, a free plan or free tier is listed.
What is the main difference between Salesforce Agentforce and Tidio (Lyro AI Agent)?
Enterprise-grade agents for Salesforce orgs; overkill for most small shops.
Which is better, Salesforce Agentforce or Tidio (Lyro AI Agent)?
Start with the work you need done. Salesforce Agentforce mainly replaces rule-based chatbots, ivr menus, routine tier-1 service and sdr tasks; Tidio (Lyro AI Agent) mainly replaces first-line support replies to repetitive questions (order status, shipping, returns). We haven't run hands-on tests of either yet, so we don't declare a winner.
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