InrōFree €0 (100 activated contacts/mo, 3 active…
Tidio (Lyro AI Agent)Free plan (50 billable conversations/mo, 50 …Inrō vs Tidio (Lyro AI Agent)
Shopping for Customer Support & Chatbots? Here is where Inrō and Tidio (Lyro AI Agent) differ on cost and scope. We used their own pricing pages, last verified 2026-10-26.
- Inrō starts at Free (100 activated contacts/mo); Pro from €12.99/mo, with a free plan.
- Tidio (Lyro AI Agent) starts at Free; Lyro AI Agent $32.50/mo (annual) for 50 AI conversations, with a free plan.
- From our Inrō review: A website chat and help desk that also connects Instagram, Messenger and WhatsApp. Stronger for support tickets across channels; no comment-to-DM growth flows.
Inrō review · Tidio (Lyro AI Agent) review · Inrō alternatives · Tidio (Lyro AI Agent) alternatives
Instagram comment-to-DM, Story-reply and mention automation with DM campaigns, a contact CRM and an AI agent that answers in your voice. Runs on Meta's official API. Free plan for 100 activated contacts a month.
- Starting price
- Free €0 (100 activated contacts/mo, 3 active…
- Free tier
- Yes
- Setup
- About 5 minutes for a first comment-to-DM template, per the vendor; a few hours to train the AI agent on your FAQ and price list and decide where it may reply (est.)
Live chat, help desk and the Lyro AI agent that answers customer questions from your own support content, with simple per-conversation pricing for small e-shops and service businesses.
- Starting price
- Free plan (50 billable conversations/mo, 50 …
- Free tier
- Yes
- Setup
- Under an hour to add the widget and import FAQs (vendor says 'a few clicks')
Full comparison
| Feature | Inrō | Tidio (Lyro AI Agent) |
|---|---|---|
| Pricing | Free €0 (100 activated contacts/mo, 3 active automations, 3 campaigns/mo, 50 AI Agent credits, 1 team member). Pro from €12.99/mo, billed monthly, priced by activated contacts (501-1,000 €19.99, 1,001-1,500 €29.99, 2,001-3,000 €49.99, 9,001-10,000 €149.99, levelling off at €999.99 above 70,000). Annual Pro €1,249/yr fixed for 10,000 activated contacts a month. Managed Account from €249/mo on the pricing page (help center says from €200/mo plus a Pro subscription). Prices in EUR before tax; checked on inro.social/pricing and help.inro.social, 13 Nov 2026. | Free plan (50 billable conversations/mo, 50 one-time Lyro conversations). Starter $29/mo monthly or $24.17/mo billed annually (100 billable conversations). Growth from $59/mo ($49.17 annually, from 250). Lyro AI Agent from $39/mo monthly or $32.50/mo annually for 50 Lyro conversations, up to $700/mo for 1,000. Plus from $300/mo plus usage; Premium on request. 7-day free trial, no card. |
| Free tier | Yes | Yes |
| Setup time | About 5 minutes for a first comment-to-DM template, per the vendor; a few hours to train the AI agent on your FAQ and price list and decide where it may reply (est.) | Under an hour to add the widget and import FAQs (vendor says 'a few clicks') |
| No-code | Yes | Yes |
| Replaces | Answering the same Instagram DMs by hand, link-in-bio pages for single offers, a spreadsheet of leads copied from comments and, for some shops, a basic chat widget | First-line support replies to repetitive questions (order status, shipping, returns) |
| Best for | Creators and coaches, D2C and e-commerce brands, Beauty, fitness and wellness studios, Agencies running client Instagram accounts, Course and community sellers | E-commerce stores, Local services, SaaS, Travel, Education |
| Integrations | Instagram (Meta official API), Shopify, Calendly, Stripe, Make, Zapier, Google Calendar, Airtable, Notion, Private API, MCP (Claude, ChatGPT) | Shopify, WordPress, WhatsApp, Instagram, Messenger, Zendesk, Zapier, Salesforce (Lyro Connect), OpenAPI |
| Pros | **Free plan with no card** that's enough to run one real comment-to-DM funnel (100 activated contacts a month).; **AI agent included on Pro** with no separate credit meter, plus controls over where it may reply.; **You pay for people reached, not messages sent,** and stored contacts are free.; **Official Meta API,** with the 24-hour messaging window and opt-in rules enforced by the platform, per Inrō.; **EU company** with a published subprocessor list and retention periods. | **Free start** with 50 Lyro conversations and no card.; Answers only from your content, with clear human handoff.; Transparent per-conversation pricing published for every tier.; Strong e-commerce fit (Shopify, product recommendations). |
| Cons | **Instagram only.** No WhatsApp, Messenger or TikTok inbox.; **Pro has no fixed price.** A busy month moves you up a band unless you set a limit.; **One Instagram account per Inrō account,** which adds up for agencies and multi-brand shops.; **No published SOC 2 or ISO 27001** and hosting region not stated.; **EUR pricing only** on the pages we read; no USD list price. | **Lyro Connect for an existing help desk needs Plus ($300/mo+).**; Costs climb with volume ($700/mo for 1,000 Lyro conversations monthly).; The 75% resolution rate is a vendor average, not a guarantee (only Premium guarantees 50%).; Help center articles blocked our fetch, so setup steps come from product pages. |
| SMB score (draft) | 7/10 | 8/10 |
| Sources |
Which should you choose?
Inrō: Instagram comment-to-DM, Story-reply and mention automation with DM campaigns, a contact CRM and an AI agent that answers in your voice. Runs on Meta's official API. Free plan for 100 activated contacts a month.
Tidio (Lyro AI Agent): Live chat, help desk and the Lyro AI agent that answers customer questions from your own support content, with simple per-conversation pricing for small e-shops and service businesses.
A shared category does not make these interchangeable. Start with the “Replaces” row, then check “Best for” against the people doing the work. We have not tested them hands-on, so this comparison does not claim a tested winner.
Inrō vs Tidio (Lyro AI Agent): FAQ
How much does Inrō cost compared with Tidio (Lyro AI Agent)?
Inrō: Free (100 activated contacts/mo); Pro from €12.99/mo. Tidio (Lyro AI Agent): Free; Lyro AI Agent $32.50/mo (annual) for 50 AI conversations. Prices from each vendor's pricing page, checked 2026-10-26.
Do Inrō and Tidio (Lyro AI Agent) have a free plan?
Inrō: yes, a free plan or free tier is listed. Tidio (Lyro AI Agent): yes, a free plan or free tier is listed.
What is the main difference between Inrō and Tidio (Lyro AI Agent)?
A website chat and help desk that also connects Instagram, Messenger and WhatsApp. Stronger for support tickets across channels; no comment-to-DM growth flows.
Which is better, Inrō or Tidio (Lyro AI Agent)?
Start with the work you need done. Inrō mainly replaces answering the same instagram dms by hand, link-in-bio pages for single offers, a spreadsheet of leads copied from comments and, for some shops, a basic chat widget; Tidio (Lyro AI Agent) mainly replaces first-line support replies to repetitive questions (order status, shipping, returns). We haven't run hands-on tests of either yet, so we don't declare a winner.
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