AI voice and text agents that answer calls, reply on SMS, WhatsApp and web chat, qualify leads and book meetings, plus a notetaker, smart forms and workflow automation, all paid for in credits.
Setup time~30 min for a first agent (vendor estimate)No-code: Yes
ReplacesMissed calls, slow lead follow-up and manual appointment setting
We haven't tested Dapta hands-on yet. We researched its official documentation and pricing, checked on 2026-10-26; the review isn't a report of personal use. Our editorial SMB score and setup time are estimates, not test results.
Quick verdict
Missing calls and enquiries is the problem Dapta tackles for local service companies, clinic-style businesses and agencies, with agents that answer, qualify and book around the clock. We would budget the workload before choosing it. Pro's US$99 monthly label buys 100,000 credits; minutes and messages determine how far that goes, with an answered call illustrated at about US$0.33 a minute. The headline price alone isn't a complete reception budget. Dapta's site doesn't state a human-receptionist fallback, published security certifications or an EU residency commitment. If any of those is a requirement rather than a preference, get a documented answer before proceeding.
What Dapta is and how it works
Dapta gives a business a way to build agents for phone calls, SMS, WhatsApp and website chat. You describe the business and the job: answer a question, qualify an enquiry or book a meeting. Try the agent in its playground before connecting a real phone number or messaging channel. The wider product includes a notetaker, lead forms, follow-up sequences, Flow Studio for automation and Dapti for reporting.
Budget the work, not just the agent count. Answered call minutes, voicemail, AI text replies, phone numbers, Dapti answers and automation runs all draw from a monthly credit allowance. Dapta publishes rates and says 1,000 credits equal one US dollar. Its rough Pro illustration covers around 300 minutes of answered calls before other consumption; messages and the other services use that same budget. Higher phone volume is a reason to price Scale-Up, not to assume the headline Pro fee covers every interaction.
We would begin with one narrowly defined job, such as after-hours calls or follow-up on a web form lead, rather than switch on every channel at once. Then check whether the qualified enquiry and call summary reach the correct CRM record. That is a suggested setup, not a test we have carried out. Agents and flows are unlimited; additional use consumes credits rather than adding seats. Check the allowance against the entire customer journey before putting the main reception path through it.
Key features and what they do for your business
AI Voice Agent
Answers inbound calls and places outbound calls, qualifies the caller and books meetings at any hour. After-hours calls become bookings, not voicemails.
AI Text Agents (SMS and web chat)
Reply to new leads by SMS or a website chat widget within seconds.
WhatsApp AI Agents and WhatsApp calls
Reply, follow up and book on WhatsApp, and take or return voice calls inside WhatsApp. Useful in markets where customers prefer WhatsApp to email.
Sequences
Multi-step follow-up by call, text and email, so no lead depends on someone remembering to chase it.
AI Notetaker
Notes, summaries and action items from online or in-person meetings. Your first connected calendar is free with 100 recording hours.
Dapti assistant
Ask in plain language for reports, call outcomes or credit estimates. Dapti is scoped to your workspace and asks for confirmation before changing live agents.
dForms and booking pages
Smart forms that capture and score leads (with a HubSpot sync), and booking pages for you and your agents. Dapta lists the Calendar product as "soon".
Flow Studio automation
Connect your CRM, email and spreadsheets and automate steps after each call, such as pushing a qualified lead into HubSpot or a row into Google Sheets.
Dapta pricing by plan
Plan
Price
What's included
Limits & minimums
Free account
Billed annuallyUS$0Billed monthlyUS$0
7,000 one-time credits on signup; explore the platform and build agents
No monthly credit allowance; web calls cost 200 credits/min; no Test Numbers; 1 concurrent call (outbound only)
Pro
Billed annually16.7% less than monthly (≈ two months free)Billed monthlyUS$99/mo
100,000 credits/month, unlimited agents and flows, 5 users, 5 workspaces, 10GB database storage, email and chat support, one tech session
Priced by sales; can be invoiced and paid by bank transfer
1,000 credits = US$1. An answered call costs 333 credits per minute (rounded up), voicemail 75, unanswered 45, and an AI text answer 40. A US number costs about 1,380 credits a month.
Dapta's docs say Pro covers about 300 minutes of conversation a month, Scale-Up about 1,500 and Prime about 4,500, before messages, numbers and Dapti.
The Pro trial charges your card automatically at the end of day 7 unless you cancel. Extra concurrent call spots cost US$10/month each.
Change since our last check (2026-10-23): the old free plan (2k credits, 1 agent, 1 user) is no longer listed. New accounts now get 7,000 one-time credits, and Pro has a 7-day trial.
Prices in USD per the vendor's pricing page, before tax, checked 2026-10-26. Check the current checkout price before committing. Estimate a full stack with our AI stack cost calculator.
Use cases by business type
These examples show how a business could use the documented features. They aren't customer stories, tests we've run or measured results.
A local services business
A 6-person HVAC or plumbing company could let the voice agent answer calls after 6 pm and at weekends, ask about the problem and postcode, and book a visit, while the team only handles urgent jobs.
A 5-person agency
A 5-person marketing agency could run a sequence that calls each new inbound lead within minutes, then texts a booking link to anyone who doesn't pick up.
An accountant
A small accounting practice could use a WhatsApp agent during tax season to answer routine questions about deadlines and documents, and book consultations into the calendar.
A small e-shop
An e-shop could put a text agent on its website chat to qualify wholesale enquiries and push qualified ones into HubSpot through Flow Studio.
How to get started in 5 steps
Create your accountSign up at dapta.ai. New accounts get 7,000 free credits; start the Pro trial when you want the full monthly allowance.
Build your first agentChoose a Text Agent (WhatsApp, website) or a Voice Agent (phone). Name it, set its purpose and describe your company.
Test it in the PlaygroundTalk to the agent until it answers the way you would. On paid plans, register your own phone as a free Test Number.
Give it a line or channelBuy a number in Dapta, verify one you own or connect your SIP trunk. For text, connect WhatsApp through your Meta account or embed the website widget.
Connect your tools and go liveConnect HubSpot, Salesforce, Gmail or Sheets once in Settings, add actions or flows that log leads and book meetings, then switch on inbound calls.
Integrations, security and privacy
Dapta's docs list HubSpot, Salesforce, Zoho, Gmail, Microsoft Outlook, SMTP, Google Sheets, Microsoft Excel, Notion, Slack, Meta Ads Conversions and custom webhooks. The AI Notetaker connects Google Calendar or Outlook, and an MCP connector works with Claude, ChatGPT and other AI clients.
Not stated on the vendor's site (no SOC 2 or ISO 27001 found on the pages we checked).
Encryption
Dapta's privacy policy says private data is stored using encryption. Integration tokens in dForms are encrypted and stored server-side.
Access controls
Dapti and the MCP are scoped to your workspace and respect user permissions. Changes require a preview and confirmation, and MCP keys can be revoked.
Enterprise
Enterprise lists enterprise-grade security, SLAs and on-premise deployment.
GDPR and EU data residency
Not stated on the vendor's site.
AI training
The privacy policy says Google Workspace data isn't used to train generalized AI/ML models. A wider statement on customer call data is not stated on the pages we checked.
These are the vendor's statements, not our security audit. When we write “not stated”, we couldn't find the answer on its public pages. Ask before relying on it.
Pros
Transparent unit costs: Dapta publishes per-minute and per-message credit rates and how many minutes each plan covers.
Voice, SMS, WhatsApp, web chat, notetaker and forms in one workspace, with unlimited agents and flows on every plan.
Native HubSpot, Salesforce and Zoho integrations, plus webhooks.
A 7-day Pro trial with real credits, and free test calls to your own number.
A CRM with chatbots, live chat and AI agents, but no AI phone agent; it pairs with Dapta through the native integration.
Smith.ai and Synthflow aren't listed in our directory yet. Prices come from smith.ai/pricing/ai-receptionist and synthflow.ai/pricing, checked 2026-10-26. More options: Dapta alternatives.
Dapta FAQ
How much does Dapta cost?
Pro is US$99 a month with 100,000 credits, Scale-Up US$499 with 500,000 and Prime US$1,499 with 1.5 million. Enterprise is priced by sales. Yearly billing is 16.7% cheaper.
How much does an AI phone call cost on Dapta?
An answered call costs 333 credits per minute (about US$0.33), rounded up to the whole minute. Voicemail costs 75 credits and an unanswered call 45. Calls to your registered Test Number are free.
Does Dapta have a free plan or trial?
New accounts get 7,000 free credits to explore and build agents, and Pro has a 7-day free trial with 100,000 credits. The trial needs a card and converts automatically unless you cancel.
How many calls can Dapta handle at once?
Pro allows 5 concurrent calls (2 inbound, 3 outbound), Scale-Up 20, and Prime and Enterprise 30. Extra spots cost US$10 a month each.
Is Dapta GDPR compliant, and where is data stored?
This is not stated on the vendor's site. Ask Dapta for its DPA and hosting details before you route EU customer calls through it.
